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 Here are some tips on developing a great telephone personality and improving your effectiveness.
Speak slowly and clearly:
The tendency is to speed up when you are nervous, this makes you sound like an amateur. Most buyers are aware of this and listen for it. Pronounce your words more profoundly than you normally do. Keep smiling:
Your customers are not in front of you but you still need to smile as it will reflect in your voice. 57% of communication is ‘Body Language’. This cannot be seen over the phone, so your body language will influence your smile and will reflect in your voice, tone and confidence. Learn your opening lines:
Rehearse it, off the phone, many, many times. This will make you sound professional and organised, and therefore, credible. Your opening statement must always differentiate you from your competitors. Use your telesales-prompt™ |
