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Ten questions every telesales manager should ask their team members:
1. Are you always in the right frame of mind to make a call?
2. Does your introductory 10 seconds grab the prospect’s attention?
3. Are you getting put through to the decision maker?
4. Do you know the questions to ask that will make the prospect want to do business with you?
5. Are you sufficiently prepared to handle every objection that presents itself?
6. Do you ensure you have a positive attitude in your voice on every call?
7. Do you know what to say to get the best response from a campaign follow up call?
8. Do you know at least 3 ways to build rapport on the telephone?
9. Do you have a perfected voicemail message that gets potential customers to return your call?
10. How professional, confident and friendly does your phone voice sound on a scale of 1-10?
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