A Call Center for West Africa

Tuesday 07 February

Top Headlines

Zig Ziglar

"Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust."

Roy Bartell

"Most people think 'selling' is the same as 'talking'. But the most effective salespeople know that listening is the most important part of their job."

Frank Zappa

"Art is making something out of nothing and selling it."

Curtis Carlson

"You've got to be success minded. You've got to feel that things are coming your way when you're selling; otherwise, you won't be able to sell anything."

Nikos Kazantzakis

"In order to succeed, we must first believe that we can."

Terry Pratchett

"Only in our dreams are we free. The rest of the time we need wages."

William Clement Stone

"Sales are contingent upon the attitude of the salesman, not the attitude of the prospect."

"Seek out that particular mental attribute which makes you feel most deeply and vitally alive, along with which comes the inner voice which says, "This is the real me," and when you have found that attitude, follow it."

Stuart Wilde

"The point to remember about selling things is that, as well as creating atmosphere and excitement around your products, you've got to know what you're selling."

Jack Cranfield

"If you are not moving closer to what you want in sales (or in life), you probably aren't doing enough asking."

Jeff Bezos

"If you do build a great experience, customers tell each other about that. Word of mouth is very powerful."

Sir Winston Churchill

"Success is going from failure to failure without any loss of enthusiasm."

Napoleon Hill

"Do not wait; the time will never be 'just right.' Start where you stand, and work with whatever tools you may have at your command, and better tools will be found as you go along."

Tele-Sellers Mentality

You have to develop a mentality that aligns your expectations with reality. A good way to do this is to remember the SW SW SW WN mantra – Some Will, Some Wont, So What, Who’s Next!

Article of the month

A Call Center for West Africa

Appleton

Sales News

I came across a very interesting article on the BBC news site:

West Africa boasts its first ever call centre in Ghana, set up to sell mobile phones to people in the US.
West Africa's only English-speaking call centre has the hushed atmosphere of a scientific experiment rather than the expected hubbub of telephone salesmen at work.

But then this is an experiment. In an upstairs room of an internet incubator firm in Ghana's capital Accra, the pioneering call centre has just completed its first week of operation.

Four sales staff are watched over proudly by one of the firm's founders, Karim Morsli, who explains what is happening in an awed whisper.

The sales agent dials up over the internet, and tries to sell a mobile phone plan for German mobile operator T-Mobile to a random selection of people in the US who have recently arrived home from work.

"As far as we know we're the first people in Ghana to do this," Mr Morsli says.

He adds that it has taken more than a year to explain to the Communications Ministry what voice-over-internet technology is all about.

As UK call centers are finding the current climate more and more challenging this can't be good news!

If you would like to read the complete article go to http://news.bbc.co.uk/1/hi/business/3039355.stm

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